These Are Quotes From The Circuit City Workers' Forum
at RetailWorker.com

Rob138 states
".....I have been told more than anything else to sell the damn CA(CityAdvantage).
We are also required to sell at least $150 worth of solutions along with the computer. Its really sucks bad."

loserkidrory states
"City advantage is worthless. the company tries their hardest to say that you neglected the product, you never get anything."

blitzball2k3 states
"I've been able to sell CA by sadly lying to people by saying such phrases like"If anything ever happens to (insert product name here), you'll be reimbursed!". I know it's a lie, but I don't really care. The ends justify the means... :twisted:"
That story sounds familiar to me for some reason..........Hmmmmmm............anyone else?

philycheezblunt states
".....The majority of people who buy City Advantage are upper middle class and rich white people. The same ones who mostly vote Republican. The same ones who put Bush, and Schwarzenegger in power. It just so happens that because of these two dumbshits, my college tuition has gone up 500 bucks more a quarter. Which is why I now have to work at Circuit City, and get underpaid, to get through school. In order to keep my job, and get moved to a better paying department, I have to get the same people who are ultimately responsible for my college tuition going up and me having to work here to buy shit that they don't need.
".....Basically, this is how I feel: If your lavish lifestyle makes it advantageous for you to vote for politicians who are going to piss on the people who are lower class than you, and in turn make you even richer, then I have no problem picking your pockets in order to get my cut of what your actions have cost me."

seniorent states
".....we make hardly a thing on some computers and others we actually lose money on, the acc. and CA(CityAdvantage) make the company money"

convem21 states
".....I know everybody says that CA(CityAdvantage) is superior in quality and therefore the price is more but I have compared at the store level what the difference is and Best Buy blows CC away.....................I quit because even if I beat my CA(CityAdvantage) goals it was never enough and I was never appreciated."

Fried_Circuit states
".....At my store associates are forced to "gang up" on customers, 3 associates explaining and pushing the CityAdvantage to one customer.....If I put myself in that customers shoes I would feel intimidated by that swarm of red shirts., and personally I think this is a really low tactic. What ever happend to simply assisting the customer and making them happy?..........I do not take part in ganging up on customers, lying to them or even bothering to mention the Service Plan after they say they're not interested............CA is being pushed much harder in my store than it was around 5 months ago and I fear its only going to get worse....."

sofaonasock states
"yea, I walked into CC on Saturday...empty parking lot, one on one coverage in each dept, 2 customers in the whole store drove 5 minutes to BBY, took 5 minutes just to find a spot, blue shirts everywhere, and customers everywhere too"
I guess others are catching on!

doublexup states
".....I am basically selling that CA crap every time I am working (approx. selling $100 and more in CA sales on a daily basis)..........one day, he(co-worker) had the nerve to question me and go I know you are lying to customers about the warranties and how he pointed out how an esa dvd player offers a manufactures warranty of 12labor/12parts. I was like I swear it was 3labor/12parts....." Gee, I wonder if these guys work at the store that I bought from!

TheSolution states
".....Now CA is the driving force of the company. It's gotten so out of hand that I see product specialists cherry picking customers, especially in class 121-126 tvs. If there is doubt that they are not getting CA, walk away because after you sell that $3000 tv with no cheese, you'll be on the "Just What I Needed" Sh!t list for days to come."

swerveCC states
"I had a problem at first selling CA but now it's not a big problem... the past 3 days I've gotten in about 5 out of 6 times. You just have to be confident with it. If not the customer can tell you're trying to bs them to buy it."

mrconsumer(a visiting customer) added
".....you feel bad about selling CA to customers. Good for you guys, you are thinking clearly. I will never trade with CC again -- ever. I can purchase anything that your store sells for much less online and avoid taxes as well. I will tell the world about how CC ripped me off..........If CC dishonors thier own written warraty and treats their good customers like a diaper, they are doomed to fail." mrconsumer, are you my long lost twin?

frogie responded
"mrconsumer, i admire your post, and have to agree with you. Extended warranties I think are crap. Some people's opinions might be different. These stores once in awhile will rip you off as in the unfortunate case with mrconsumer..........look at it this way, if you were a "smart consumer" and you paid for CA on everything you got, you would lose money in long run, and probably a lot of it. I believe the CA runs 100 bucks for a 400 dollar product? thats 25% of the actual cost which is outrageous..........The CA and any other extended warranty service is a service for the dumb consumer or the brainwashed employee. Soon, (less than a decade) CC and BB and the other retailer buildings will need to compete with places like newegg, fry's electronics, and other online sites. With no action, they will lose the dumb customers they stay alive off of." Yeah, CC caught me at a not-so-smart moment, but I've learned their game!

so_long_CC states
"I don't know about the TV bulbs, but you can get a generic laptop battery for much less than the cost of the CA. And yes thats the same generic battery that CC will replace your brand name battery with when you call for service.Okay first of all, CA under NO CIRCUMSTANCE will "swap out" a 14 month old laptop for a brand new model in the store. I don't know where you dreamed that one up. Secondly if a laptop screen went out in three months the manufacturer would repair it for free under most circumstances. If they indeed asked the customer for $900 to repair it then obviously the customer damaged it themselves, and CA would tell them the same thing. Read your City Advantage Terms and Conditions booklet thoroughly, laptops, PDAs, and digital cameras don't get magically "swapped out"."
Once again: why do we need 2 warranties?

jhokie states
"The fact of the matter is, ALL that Circuit City cares about now is Cityadvantage, and that's a joke. This crap is going to be CCs eventual downfall. Circuit City's management and corporate culture places cityadvantage sales on a higher rung of importance than providing great customer service, and that's just plain horrible." Preaching to the choir!

pakrambo states
"City Advantage...One way ticket to hell. for us associates..because we have to lie to sell it."

I think I've heard enough. How about you?